COMPLAINTS AND RETURNS
It is our legal duty to provide the ordered goods without defects. However, if the product received has hidden defects or is damaged during use for reasons beyond your control, you can exercise the warranty right, if the warranty was given eg by the manufacturer, importer or seller, the warranty conditions are specified in the warranty document that you received with the goods, and the defect that has occurred is covered by the guarantee and its period has not expired yet.
Notwithstanding the foregoing, if after the purchase it is found that the goods received are damaged, not working properly or you have found a different non-compliance of the goods with the contract, and purchased the goods as a consumer, you have the right to make a complaint. As a rule, defective goods should be sent back to the seller to enable him to investigate the complaint. If in doubt, contact us to arrange the next steps.
PRODUCT RETURN - GUARANTEED 14 DAYS FOR A REFUND
Pursuant to the Act of 30 May 2014 "On consumer rights" you have the right to withdraw from a purchase without giving a reason within 14 days from the date of delivery.
The exercise of this right is possible if you submit a written statement of withdrawal from the contract within the above deadline. When writing a statement, you can use the formula available HERE. To comply with the withdrawal period, it is sufficient to send a statement of withdrawal in paper form or by e-mail.
The returned product should be returned without undue delay, within a maximum of 14 days, to the address of our company available in the "Company data and contact" tab. You carry the cost of return shipments on your own. You can determine the approximate cost of return based on our "Time and costs of delivery" tab, however, please be aware that the store may have discounts from carriers, therefore the individual cost of return may be higher than the cost of shipping to you.
Remember that the right to withdraw from the contract does not give you the opportunity to use the product free of charge. According to the provisions, if the returned product was used to a greater extent than necessary to establish the nature, characteristics and functioning of the item, the seller has the right to charge the buyer with the costs of depreciation of its value.
In the event of withdrawal from the contract, you will receive a refund paid by way of purchasing the amount - product price, shipping costs and other costs, except for the aforementioned refund costs. The money will be sent back in the same way you paid, unless you agree to another form. This will happen immediately after we receive the returned purchase.
According to the law, the right to reimbursement is not when the object of sale is:
- non-prefabricated item, created for the individual order of the consumer,
- an item subject to rapid deterioration or having a short shelf-life,
- the item delivered in a sealed package that can not be returned after opening due to health or hygiene reasons,
- things that after delivery, due to their nature, are inseparably connected with other things,
- sound or visual recordings delivered in a sealed package, if the packaging has been opened after delivery,
- dailies, periodicals or magazines, with the exception of subscription contracts,
- digital content that is not stored on a tangible medium if the performance began with the express consent of the consumer.
EXTRAORDINARY ROUTE OF DISPUTE RESOLUTION
In the case of reservations to the transaction and a dispute with the seller, it is possible to settle the dispute out of court. The amicable consumer courts at the provincial inspectorates of the Trade Inspection are the competent body for resolving the dispute for trade. Referring the matter to this institution requires the consent of both parties.
ODR (Online Dispute Resolutions)
It is an EU electronic platform serving the purpose of unified out-of-court settlement of disputes regarding contracts between consumers and traders concluded online: