Complaints and returns

GUARANTEE

Our legal obligation is to deliver the ordered goods without defects. However, if the received product has hidden defects or is damaged during use for reasons beyond your control, you can use the warranty right, if the warranty was granted, for example, by the manufacturer, importer or seller, the warranty conditions are specified in the warranty document you received with with the goods, and the defect is covered by the warranty and its period has not expired yet.

 

COMPLAINT

Notwithstanding the foregoing, if, after making the purchase, it turns out that the goods received are damaged, do not work properly or you find that the goods are not in conformity with the concluded contract, and you have purchased the goods as a consumer, you have the right to file a complaint. As a rule, the defective goods should be sent back to the seller to enable him to examine the validity of the complaint. If in doubt, contact us to determine the next steps.

 

RETURN OF THE PRODUCT - GUARANTEED 14 DAYS FOR RETURN

Pursuant to the Act of May 30, 2014 "On consumer rights", you have the right to withdraw from the purchase without giving any reason within 14 days from the date of receipt of the parcel.

The exercise of this right is possible if you submit a written declaration of withdrawal from the contract within the above-mentioned period. When writing a statement, you can use the template available HERE . To meet the withdrawal deadline, it is sufficient to send a declaration of withdrawal in paper form or by e-mail.

You should send the returned product without undue delay, within no more than 14 days, to the address of our company available in the "Company data and contact" tab. You bear the cost of return shipment on your own. You can determine the approximate cost of the return on the basis of our "Time and costs of delivery" tab, but remember that the store may have discounts with carriers, therefore the individual cost of return may be higher than the cost of shipping to you.

Remember that the right to withdraw from the contract does not allow you to use the product free of charge. According to the regulations, if the returned product was used to a greater extent than necessary to establish the nature, characteristics and functioning of the item, the seller has the right to charge the buyer with the costs of reducing its value.

In the event of withdrawal from the contract, you will receive a refund of the amount paid for the purchase - product prices, shipping costs and other costs, except for the above-mentioned return costs. The money will be sent back in the same way you paid, unless otherwise agreed. This will be done immediately after we receive the returned purchase.

In accordance with the law, the right to return is not granted, inter alia, when the subject of sale is:

  • non-prefabricated item, created on the individual order of the consumer,
  • an item that deteriorates quickly or has a short shelf-life,
  • an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons,
  • things that after delivery, due to their nature, are inextricably linked with other things,
  • audio or visual recordings delivered in a sealed package, if the package has been opened after delivery,
  • newspapers, periodicals or magazines, with the exception of subscription contracts,
  • digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer.

 

OUT-OF-COURT DISPUTE RESOLUTION

In the event of objections to the transaction and a dispute with the seller, it is possible to settle the dispute out of court. The competent authority for resolving the dispute for trade is the amicable consumer courts at the provincial inspectorates of the Trade Inspection. Referral to this institution requires the consent of both parties.

 

ODR (Online Dispute Resolutions)

It is an EU electronic platform for the standardized out-of-court resolution of online disputes concerning contracts between consumers and traders:

ec.europa.eu/consumers/odr

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