Shop rules



  1. The Regulations define the rules for the use by Users, including Buyers, of the Store operated by the Seller.
  2. The Regulations are continuously available on the Store's website in a way that allows Users to obtain, reproduce and record its content.


The terms used in the Regulations mean:

  1. Seller - The Charging Company Poland Prosta Spółka Akcyjna with its registered office at ul. CHMIELNA
    2/31 00-020 WARSZAWA, with a tax identification number NIP: 5252884490, KRS: 0000932756.
  2. Store - a collection of websites and IT tools (website) managed by the Seller and allowing Users to conclude Sales Agreements or Agreements for the provision of services, available in the internet domain:
  3. Buyer - a User who has concluded a Sales Agreement or a Service Agreement as part of the Store.
  4. Sales contract - a contract concluded in the Store on the terms resulting from the Regulations between the Seller and the Buyer, the subject of which is the sale of goods to the Buyer.
  5. Agreement for the provision of services - an agreement concluded in the Store on the terms resulting from the Regulations between the Seller and the Buyer, the subject of which is the provision of services or services by the Seller to the Buyer.
  6. Agreement - includes the Sales Agreement and the Agreement for the provision of services.
  7. Regulations - these Store Regulations.
  8. Allegro - an open-ended online trading platform within which transactions are made and other transaction-related services are provided, run in the internet domain by the Allegro Group, also available on other websites operated by Allegro Group partners.
  9. Materials - information contained on the Store's websites, incl. names and descriptions as well as photos and graphic illustrations of goods, markings of producers of goods.
  10. Allegro Group - Allegro Group Sp. z oo with its seat in Poznań, (60-166 Poznań, ul. Grunwaldzka 182), entered into the register of entrepreneurs kept by the District Court Poznań - Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under KRS number 0000268796, with a share capital of PLN 33,976,500.00, with a tax identification number NIP: 5272525995.
  11. User - Internet user using the Store, purchasing or intending to purchase goods or services presented by the Seller through the Store.
  12. PayU - PayU SA with its registered office in Poznań, (60-166 Poznań, ul. Grunwaldzka 182), entered into the register of entrepreneurs kept by the District Court Poznań - Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under the number KRS 0000274399, with share capital in the amount of PLN 4,000,000, fully paid, with a tax identification number NIP: 7792308495 and REGON number 300523444.
  13. Newsletter - a service provided by the Seller, consisting in sending information by electronic means, including commercial information, in particular regarding the Seller and its products, the electronic sales industry, news, promotions and commercial offers.


  1. A user who is a natural person may use the Store provided that he has full legal capacity.
  2. A user who is not a natural person may use the Store through persons authorized to act on his behalf, subject to the provisions contained in section REGISTRATION IN THE STORE, point 4.
  3. The User may use the Store via devices communicating with the Internet (computer, telephone) using a web browser.
  4. The User is obliged to provide true, current and complete data in the forms referred to in the REGISTRATION IN THE STORE section, point 2 and 3, and to follow the terms of the Regulations. The data provided by the User may not violate the provisions of the currently applicable law as well as personal rights and rights of third parties.
  5. The use by the User of the Seller's name, the Store's logo, Materials and other components of the Store (including the Store's graphic elements and the Store's layout and composition - the so-called layout) is prohibited, except for situations expressly indicated in the Regulations or when the use of items indicated in this point copyrights and industrial property objects is possible on the basis of the express written consent of the Seller or authorized third parties (including producers or distributors of goods or services, Allegro Group or entities associated with the Allegro Group). The Seller informs that the Allegro Group company is entitled to the concept of the Store understood as all functional solutions and visual elements.
  6. The User is obliged not to disclose to third parties his login and password used to log in to the Store.


  1. Users have the option to:
    1. use the Store, including concluding Agreements, without the need to register, or
    2. registration in the Store using the User's access data (login and password) assigned to the Allegro account.
  2. The conclusion of the Agreement for the purchase of a given product or service without prior registration in the Store is possible, subject to the remaining provisions of the Regulations, after meeting the following conditions:
    1. correctly completing the electronic online form available on the Store's website by providing the required data,
    2. acceptance of the Regulations.
  3. Registration in the Store is possible only for a User who has an Allegro account (who is an Allegro user) and requires the following conditions to be met jointly:
    1. logging in to the Store using the login and password assigned to the Allegro account, using the appropriate online form available on the Store's website,
    2. acceptance of the Regulations.
  4. In the case of a legal person and an organizational unit without legal personality, registration in the Store, as well as all other activities of this entity in the Store, can only be made by a person who is authorized to perform on behalf of this entity all activities related to the use of the Store (including registration ) and to exercise all rights and obligations of this entity as a User (including the Buyer).
  5. The Seller may request the authentication of the data provided by the User, including in the case of updating the User's data, by sending the required documents to the Seller.
  6. In the event of any change to the User's data provided during registration, the User should update them before concluding another Agreement, using the appropriate form available in the Store.
  7. Upon registration in the Store, a User account is created, constituting a collection of resources in which information about the User and about his activities within the Store in connection with the concluded Agreements are collected. As part of his account, the User has, inter alia, access to the history of your orders in the Store.


  1. When browsing the website of the store, in particular presenting goods, services and shipping costs, the user has the opportunity to familiarize himself with their description, features, technical parameters, price and shipping costs as well as additional costs. The Seller undertakes to present clear and reliable information on the above pages enabling the User to get acquainted with his offer.
  2. Before placing an order, the User places the goods or services they wish to purchase in a virtual basket. The virtual basket is a tool that allows the User to aggregate selected goods / services before their purchase, convert the value of goods / services collected in the basket and calculate delivery costs. When selecting goods / services, the User may freely manage the contents of the basket by adding new goods / services to the basket or removing them from the basket.
  3. After the final selection of goods / services for purchase, the User is directed to the online form used to place orders in the Store. The order submission form may be composed of sub-forms used to determine:
    1. delivery address,
    2. the method of delivery,
    3. the method of payment for the goods / service.
  4. Placing an order constitutes an offer within the meaning of the Civil Code, submitted by the User to the Seller. After receiving the order, the Seller verifies that the order has been placed correctly (in accordance with the provisions of the Regulations). If the Seller determines that the order has been placed incorrectly, the Seller will inform the User about it.
  5. After submitting the correct order, the Seller shall immediately send the User information about the acceptance of the order (offer acceptance) to the e-mail address (e-mail) provided when placing the order or during registration. The contract for a given product or service is concluded when the Seller sends information about the acceptance of the order to the User.
  6. In the case of an Agreement for the provision of services, the Seller shall notify the Buyer of the minimum period for which the Agreement is to be concluded before placing an order, if it concerns continuous or periodic performance.


  1. The customer is obliged to pay the price for the goods / service ordered in the Store, including delivery costs, no later than within 7 days from the date of purchase, subject to the payment on delivery.
  2. Payments for goods purchased in the Store by the Buyer or services ordered (price and delivery costs) are made using the payment tools available in the Store and on the terms specified by the Seller. The available payment methods are specified on the "Payment methods" page.
    Credit cards:
    • Visa
    • Visa Electron
    • MasterCard
    • MasterCard Electronic
    • Maestro
  3. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will refund to the bank account assigned to the payment card of the Ordering Party.
  4. All prices in the Store are gross prices including value added tax (VAT) in the amount resulting from separate regulations. The costs of delivering goods / services to the User are provided separately on the "Time and costs of delivery" page.
  5. The user purchases goods and orders services according to prices and the amount of delivery costs in force at the time of placing the order. The amount of delivery costs depends on the delivery method chosen by the User.
  6. The Seller reserves the right to change the prices and the amount of delivery costs, in particular in the event of a change in the price lists of services provided by delivery entities. This provision does not apply to effectively placed orders.
  7. The entity providing online payment services by electronic means is Blue Media SA


  1. The delivery takes place to the address indicated by the Buyer within the time limit specified in the offer, with the exception of "made-to-order" products, the delivery time of which may be longer, about which the customer is informed.
  2. The place of performance related to the purchase of goods in the Store is the delivery address indicated by the Customer, subject to the goods collected personally by the Customers, where the place of performance is the personal collection point chosen by the Customer.
  3. If the Seller cannot perform the performance due to the fact that the goods or service are not available, he will immediately, but not later than within thirty days from the conclusion of the Agreement, notify the Buyer and return the entire sum received from him, if any amount has already been paid.
  4. In the event that the Seller cannot perform the obligation due to even a temporary inability to perform the service with the properties ordered by the consumer, he may be released from the obligation by performing a substitute service corresponding to the same quality and purpose and for the same price or remuneration, at the same time informing the consumer in writing about his right not to accept this service and to withdraw from the contract with the return of the goods at the expense of the Seller.
  5. If the customer chooses the method of payment by bank transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.


  1. To use the Newsletter, a computer with Internet access, a standard web browser and an active and properly configured e-mail are required.
  2. The Newsletter is a free service provided by the Store for Users who are not Buyers and Users registered in the Store in accordance with Chapter III of the Regulations, consisting in informing Users about promotions, competitions, events, news by periodically sending content by electronic means in the form of an e-mail.
  3. The purpose of using the Newsletter is:
    1. fill out the Newsletter subscription form available on the Store's websites and agree to receive commercial information by electronic means, or
    2. consent to the sending of commercial information during registration in the Store.
  4. It is possible to unsubscribe from receiving information as part of the Newsletter by completing the Newsletter subscription form on the Store's websites, as well as by clicking on the link available in the message sent as part of the Newsletter.
  5. The User shall not bear any fees for the use of the Newsletter towards the Seller. The User is obliged to bear the costs of data transmission via the Internet related to the use of the Newsletter.


  1. The personal data provided by Users is collected and processed by the Seller in accordance with applicable law and in accordance with the Privacy Policy contained in Annex 2 to the Regulations.


  1. The buyer may submit complaints to the Seller regarding the activities of the Seller and the use of the Store.
  2. Complaints may be submitted electronically using the contact form available in the Store on the "Company details or contact" page or in writing to the Seller's address provided at the top of the Regulations. The complaint should contain at least:
    1. name, surname, address, e-mail address of the Buyer,
    2. the date of the conclusion of the Agreement constituting the basis for the complaint,
    3. the subject of the complaint, indicating the Buyer's request,
    4. all circumstances justifying the complaint,
  3. The Buyer will be informed about the settlement of the complaint by e-mail or by traditional mail.
  4. The store recognizes the complaint within 14 days from the date of its receipt in the correct form.
  5. As long as the purchased goods are covered by a guarantee of, for example, the manufacturer, importer, Seller, etc., the scope of which is confirmed by the guarantee document issued with the goods, irrespective of other warranty rights, the Buyer may file a complaint, referring to the scope of the guarantee granted.


  1. Pursuant to the Act of May 30, 2014 on consumer rights, the Buyer who is a consumer may withdraw from the Agreement without giving reasons within 14 days from the date of receipt of the goods, and if the Agreement concerned a service - within 14 days from the date of conclusion of the Agreement for the provision of services. subject to paragraph 5 below.
  2. To meet the withdrawal deadline, it is sufficient to send a written statement of withdrawal in paper form or by e-mail. For this purpose, the buyer may use the template of the declaration made available, inter alia, on the "Complaints and Returns" page. The Seller, immediately after receiving the statement, will send the Buyer a confirmation of its receipt on a durable medium.
  3. In the event of withdrawal from the Agreement, the Agreement is considered void. What the parties have testified is returned unchanged, unless the change was necessary within the scope of ordinary management. The return should be made immediately, not later than within fourteen days.
  4. In the case of a prepayment made by the Buyer, the Seller is obliged to return the price together with statutory interest calculated from the date of prepayment.
  5. Withdrawal from the Agreement by the Buyer who is a consumer is not possible in cases where the goods and services are subject to return, the purchase of which, in accordance with applicable law, cannot be withdrawn.
  6. If the duration of the Agreement for the provision of services is not specified, either party may terminate it without giving reasons, with a monthly deadline, unless the parties have agreed a shorter notice period.


  1. The Seller is not responsible for the Users' inability to use the Store due to force majeure.
  2. The Seller reserves the right to interruptions in access to the Store caused by its technical service, maintenance work or work on improving the functionality of the Store. At the same time, the Seller undertakes to make every effort to ensure that the above-mentioned breaks take place at night and last as short as possible.


  1. The Seller reserves the right to change the provisions of the Regulations. The change comes into force upon the publication of the amended Regulations on the Store's website in relation to the Store in which the Sales Agreement or the Agreement for the provision of services (one-off) is concluded, subject to the provisions of point XIII.3 of the Regulations.
  2. The amendment to the Regulations does not apply to Agreements concluded before the entry into force of the new Regulations. In the case of concluding the Agreements referred to in the preceding point, after the entry into force of the amended Regulations, the Buyer will be asked to accept the new Regulations.
  3. In the case of Stores where the Agreement for the provision of services of a continuous or periodic nature is concluded, the amendment to the Regulations shall enter into force on the date indicated by the Seller, but not earlier than 45 days from the date of publishing the amended Regulations on the Store's website and at the same time notifying about including Users to the e-mail address assigned to the account.
  4. If the content of the new Regulations is not accepted, the User has the option to terminate the Agreement for the provision of services of a continuous or periodic nature in the manner provided for in point XI.5 of the Regulations.
  5. If a periodic service expires during the notice period, the Agreement will be terminated at that moment and will not be extended for another period.
  6. In all matters not covered by these Regulations, the provisions of generally applicable Polish law shall apply. In matters related to Allegro (including the use of Allegro login and password), the relevant provisions of the Allegro Regulations shall apply. In matters relating to the use of PayU services in connection with the use of the Store, the relevant provisions of the Regulations for the provision of the PayU service shall apply.
  7. Any disputes related to the services provided by the Seller as part of the Store will be settled by the competent Polish common courts.
  8. Users who are consumers have the option of using an out-of-court method of considering complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection. Information on how to access the above-mentioned The mode and procedures for resolving disputes can be found at the following address:, in the "Settlement of consumer disputes" tab.


  1. Appendix no. 1. Complaints and returns
  2. Annex no. 2. Privacy Policy
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